Shipping & Policies

Hello and welcome to Desert Rain Jewerly for jewelry that is Unique, Personalized, and Custom!
 


 

Production Time

All the jewelry is made to order. Production time is anywhere from 3-10 days depending on the time of the year. This does not include shipping time, only the time it takes to create your piece. My busiest times are April-June for Mother's and Father's Day and November-December for Christmas. 
If this turn-around time does not work for you, please email me at desertrain601@gmail.com BEFORE ordering.

 

Payment

Payment is accepted thru Pay Pal.
Pay Pal accepts Visa, Mastercard, American Express, Discover, and Echeck. You do not need a Paypal account to make a payment.
** Please note that Sale Taxes are applied for items shipped within/to ARIZONA**

 

Shipping

U.S. orders ship via USPS First Class mail and a tracking number will be provided by Pay Pal.
Please allow 3-5 business days for delivery.

International Orders ship via First Class Airmail.
Please allow up to 3 weeks for delivery.


**INTERNATIONAL BUYERS ** Please be aware that Custom Fees/taxes/duties may be charged by your local Post Office. I have no control over these fees nor am I responsible for them for they are NOT additional shipping charges. Thank you for your understanding.***

* ~ *All orders arrive in a gorgeous gift box with ribbon ready for gift giving! * ~ *

If your order is a gift and you would like to include a note, just let me know. I'm more than happy to include a message!

 

Jewelry Care

All Metal, except for Aluminum, will tarnish over time. Please use a polishing cloth only to clean all your Metal jewelry or you will remove the darkening in the letters. To slow down the tarnishing, store your jewelry in a zip lock bag when not wearing it. Please do not wear your jewelry in pools or hot tubs or you will damage the metal. Also avoid showering with your jewelry unless the entire piece is Sterling Silver. Brass and Copper may not react well to water, shampoo, and soaps

 

Refunds and Exchanges

Your satisfaction is very important to me and I always try to accurately depict my products through pictures and descriptions.
If you are unhappy with your purchase please contact me and I will do my best to make it right. You may email me at desertrain601@gmail.com.

 

Contact Me

If you have any other questions or concerns, do not hesitate to contact me at desertrain601@gmail.com. Most of the time, I answer emails within the hour.

If you would anything different from the shown pieces, let me know! I'd be more than happy to collaborate on a unique piece for you.


Thank you for visiting and I hope you enjoy my shop!
Diana ♥